Free SG domestic shipping for all orders above $25
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Shipping & Returns

EXCHANGES & RETURNS

Q: I am buying this as a gift, can my recipient exchange for something else if she doesn't like it or if it doesn't fit her? 

   YES HE/SHE CAN!

Just drop us an email at hello@comamakeup.com with the title “Exchange – <Order number>” to schedule an exchange.

Do note that the item must be unused and in the same condition that you received it. It must also be in the original packaging. Items purchased on sale are not eligible for exchange or return.

Q: What's your return policy?

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 To be eligible for a return, your item must be meet the following criteria:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


SHIPPING & DELIVERY

Q: When will my order ship?

Orders placed before 12 pm on a working day will be shipped on the same day.

Orders placed after 12pm will be shipped on the next working day.

Q: What are the delivery options?

Shipping Options

Normal Mail

(SingPost)

Registered Mail*

(SingPost)

Express Delivery

(SimplyPost)

Orders below S$25

$1.00

$2.00

$6.00

Orders above S$25 and below $50

Free

$2.00

$6.00

Orders $50 and above

Free

Free

Free

 

 

Normal Mail

(SingPost)

Registered Mail

(SingPost)

Express Delivery

(SimplyPost)

Delivery time

3-5 Working days

2 Working days

1-2 Working Days*

Signature required

No

Yes

Yes

Tracking Available

No

Yes

Yes

Notification before delivery

No

No

Yes

 

Note: COMA will not be responsible for lost or damaged mails during shipping.

Q: Do you ship internationally?

Yes! We do!

Q: What are the delivery rates for International Shipping?

We use Standard Regular Mail - Registered by SingPost for International Shipping or Singapore Speedpost (Standard). Delivery rates are calculated based on the weight of the parcel and will be shown automatically on the checkout page. 

Q: How long does it take for my International order to reach me?

 

Country Of Destination (Major Cities/ Office of Mail Exchange)*

Estimated Delivery Time**
For Major Cities
(Working Days)

Ordinary Mail - Air

Australia (Sydney, Melbourne, Perth) Brunei

4 - 6

Darussalam (Bandar Seri Begawan) Canada

4 - 6

(Vancouver)

6 - 9

China, People's Republic of (Beijing, Guangzhou, Shanghai)

6 - 8

France (Paris)

5 - 7

Germany (Frankfurt)

5 - 7

Hong Kong (Hong Kong)

3 - 5

India (Chennai, Mumbai, Kokata)

5 - 8

Indonesia (Jakarta, Batam)

5 - 8

Italy (Rome)

7 - 9

Japan (Tokyo, Osaka)

3 - 5

Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu)

4 - 6

Netherlands (Amsterdam)

4 - 6

New Zealand (Auckland)

4 - 6

Philippines (Manila)

6 - 8

South Africa (Johannesburg)

5 - 7

Sweden (Stockholm)

4 - 6

Switzerland (Zurich)

4 - 6

Taiwan (Taipei)

4 - 6

Thailand (Bangkok)

4 - 6

United Arab Emirates (Dubai)

5 - 8

United Kingdom (London)

4 - 6

United States of America (San Francisco, New York, Honolulu)

6 - 8

Vietnam (Ho Chi Minh)

5 - 8

Other Destinations in Asia and Territories in the Pacific

5 - 10

Other Destinations in the Middle East, Africa, Europe and America

6 - 12

 


 






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